As of April 1st, 2020, Baltimore Medical System will provide most behavioral health and primary care appointments over the phone or by video rather than in-person. We are doing this to help prevent the spread of COVID-19 (coronavirus). If you are a current BMS patient, please do not come to the health center for your next appointment, unless your in-person visit was confirmed. Instead, your provider will call you at the time of your appointment and offer a telehealth visit. Our centers are not closed—we are here for you and will continue to provide care and services during this time, in the safest way possible.
If you have a computer/ tablet with a webcam or a smartphone, you can meet with your provider through a video visit.
If you don’t, no need to worry, we can easily schedule a time for you to talk with your provider to discuss your medical needs through a regular phone call.
Please call 443-703-3600 and make an appointment.
+How does it work?
A telehealth session is a live, face to face conversation between you and your provider and functions just like a regular visit.
+What if I don’t want it to be a video call? What if I don’t have a computer/ tablet with a webcam or a smartphone?
That is ok! We will notify the provider and have them call you instead of a video visit.
+What should I do if you don’t have my current phone number on file?
Call the health center and ask to change your contact number.
+How do I make a new appointment?
To schedule a video or phone visit, call 443-703-3600.
+Will my insurance cover this?
Yes, insurance plans will cover this visit as if it was an in-person visit.
+Is this private and secure?
Yes, our staff will always be alone when they call you. They have secure access to our Electronic Health Record, so they can see your records.
+What should I do to prepare for my telephone or video visit?
Make sure your phone is charged and try to find a quiet space for the call if you can. Just like at your regular visits, try not to do other things at the same time. Focus on paying attention to your conversation with your clinician.
+How do I know my clinician is calling? Which number will they be calling from?
It is very likely that you will receive a call from your clinician at a private or blocked number. They will call you at your regularly scheduled appointment time. Please answer the call even if you cannot see the phone number.
+How long will this go on? When can I come in person again?
We don’t know yet. We will continue this service as long as needed to keep everyone healthy and safe. We will update you right away when we go back to in-person visits.